The term “we” or “us” have been used below so as to mean the owner or admin of mobile application i.e. BVH Exports “Dry Red Chillies “and the term “you” shall mean user of any kind who has paid or is willing to pay for the same whether whole seller or retailer by purchasing products or commodities offered by the application. The terms contained in this payment and refund policy is to administer the transaction and also to govern the rights and liabilities. By agreeing any user shall be deemed to have consented to same.

Payment:
  • We offer to provide services specified therein on requisition basis indefined territory.
  • Detailed price of various commodities for which order can be placed, are provided in the application and same can be confirmed by communicating with us via email or phone.
  • The Prices so provided are again subject to revision and it may vary owing to various circumstances.
  • We accept the following forms of payment: cash and online. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the application. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Applicable tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Indian Rupees only.
  • You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.
  • If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
  • The charges provided shall include any charges towards :
    • Price of products.
    • Service charges.
    • Transaction charges.
    • Taxation.(if applicable)
  • Mode of payment of charges in the application is only through cash or online route.
  • The payment which is to be made is subject to deduction or forfeiture towards the complaints made, or any misrepresentation or fraud played by the user in such cases we may at our discretion delete the account and user shall forfeit right to any payment.
  • Payment facility is provided in the form of payment gateway in the application it can be done through Net Banking, debit/credit card and third party Apps.
  • Users have to follow the instructions as provided therein and proceed to make payment.
  • If the app does not direct user to payment gateway due to some technical difficulty it shall not constitute any omission from our part.
  • This facility is provided with the aid of payment gateway and user is required to fill in the particulars for that purpose and we do not in any way shall be responsible for the information provided about card details etc.
Cancellation:
  • We offer to provide services specified therein on requisition basis indefined territory.
  • Detailed price of various commodities for which order can be placed, are provided in the application and same can be confirmed by communicating with us via email or phone.
Refund:
  • In case of any wrongful deduction of amount from the account, or deduction of more than what was ought to have been deducted users can approach the concerned bank and sort out the issue claim reverse we do not offer any remedy or part in this.
  • If in case we receive any such amount from users more than the actual amounts we wish to refund the same to the users.
  • However the same shall be done once reconciliation is done from our end with payment gateway and not before.
  • Such amount shall be reversed only not later than one week after the reconciliation is done.
  • In case if the user is not satisfied with the product, user is to give complaint to us and after due verification if we arrive at a decision that product is not offered as requested or any discrepancy is found then amount paid by the user will be refunded subject to the other rules of the refund.
  • Our liability in case of refund followed by complaint as mentioned above is restricted to rupees two thousand only and user is not entitled to claim above it.
  • Time for processing complaints is up to one week only after which we can inform user about whether the complaint is entitle to refund.
  • If the account of the user is deactivated from our end due to reason of complaints or non response or on account of negligent or willful misconduct no refund can be claimed.
  • We do our best to refund the amount back to the users but the same can only be done once the amount is received into our account and transaction is settled not but not earlier.
  • Refund claims would be processed and dealt with only after a week of receiving the same into our account and not earlier.
  • Any claim for refund of amount made after a period of 15 days of making payment shall not be entertained and user shall forfeit the right to claim refund if that case.
  • In case of any dispute as to refund claims user can contact with us and try to settle the matter amicably.
  • Though refund will be made into the account of the user they are not entitled to insist on the same method for refund it can be made either by payment gateway or wire transfer or any other mode.